b-process/Officience partnership reaches its 2-year milestone
Ho Chi Minh, 19th March 2013
March 2013 marked the 2-year anniversary of b-process – Officience’s successful partnership.
In March 2011, b-process, a leading European service provider of e-invoicing, selected Officience to develop an offshore support center solution available 24/7 in order to respond to the challenging demands of their new international clients. The decision was mainly based on Officience’s international management culture, reliable and flexible teams as well as its strong focus on security and confidentiality.
After two years of operation, Officience is now fully in charge of b-process network monitoring and first-level customer ticketing. In 2013, b-process also expects to leverage on this partnership to expand Officience’s scope beyond the initial requirements and hand over part of the level 2 and 3 support activities.
“We are proud to have been selected by b-process as their service provider in APAC. Their no-compromise and very demanding working culture matches ours in every way, and we look forward to delivering more advanced support and services for them in the near future.”
Sylvain Pierre, Associate Director – Process Services at Officience
“Excellent service provider! The best one I know in the APAC region, perfect fit with our team in France.”
Stéphane Jeanne, Director of IT Operation – Support & Hosting at Ariba
About Officience, ltd.
Officience is a French-Vietnamese pioneer in the global outsourcing industry. Guided by the Shared Value principle, Officience aims to sustainably develop Vietnam to the benefit of our clients, by designing and implementing tailor-made outsourcing solutions leveraging upon our four core competencies: Business Process Outsourcing (BPO) and Process , IT Outsourcing (ITO), Content Management, and Consulting. Founded in 2005, headquartered in Paris (France) and Ho-Chi-Minh-City (Vietnam) Officience counts 250 employees and services clients from startup to Fortune 1000 MNCs all over the world.
For more information, visit website: www.officience.com
b-process is a leading electronic invoicing service provider. With a forward-looking innovation strategy, b-process stands out. It offers the possibility to do tax compliant e-invoicing and to process the financial flows generated by the business with all of your partners, whatever their size or technical knowledge. By setting up a single link with the web-based billManager™ ASP platform — a true and easy way to handle your accounting needs — you can offer collaborative services to all of your business partners. Day in and day out, the company supports 3,500 French and international companies of all sizes and in all sectors by optimizing their invoicing and payment/collection processes.
For more information, visit website: www.b-process.com