Customer Service Officer (French speaking)

Location: Phu Nhuan Dist. - HCMC
Job category:
2 weeks ago
Full-time
customer_serviceFrench_speakinghospitality

About the role

On a daily basis, you will:

  • Be responsible for the configuration of the PMS software
  • Install, configure, and test all peripheral interfaces to communication systems third-party providers.
  • Transmit the necessary elements to the good implementation follow-up.
  • Collaborate with Level-2 support teams on anomalies encountered by customers or requests for improvements.
  • Work with the Team Leader(s) and other consultants to ensure the maintenance and the exceeding level of the service requirements
  • Ensure proper and sufficient communication with the client throughout the project
  • Adhere to and follow the procedures with precision and efficiency
  • Maintain and improve the image of the company in a professional manner
  • Actively participate in training forums and collaboration.
  • Participate in relevant meetings with the customers or internally as needed.

Requirements:

  • 1-3 years of experience in hospitality industry
  • Fluent in French - You will work 100% in French via calls, mails, and chat
  • Customer service mindset
  • An ability to communicate effectively and build relationships with team members and clients.
  • Good at English is a plus

General information:

  • Type of the position: Full-time
  • Working time: 9AM-6PM
  • Working location: Phu Nhuan district, HCMC
  • Monthly salary: Up to $1000
  • Other benefits: 
  • 13th month salary
  • Tet bonus
  • Trade Union gifts
  • Lunch allowance
  • Premium healthcare package
  • Annual healthcare check up at international clinic
  • Free training classes with diverse topics 
  • Innovative salary review process
  • 12 annual leaves per year + 10 sick leaves
  • Laptop policy if any
  • Parking-free
  • Onsite opportunities to France upon Client’s request
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